At NKT, we want you to love your purchase. If you are not entirely satisfied, we are here to help.

​Exchange Policy

​We offer exchanges under the following conditions:

• Eligibility: Items can be exchanged within [Number, e.g., 7] days of delivery.
• Condition: The item must be unused, unwashed, and in its original packaging with all tags attached.
• ​Defective/Wrong Items: If you received a damaged product or the wrong size/color, we will exchange it free of charge. Please send us a picture of the defect within 48 hours of receiving the parcel.
• ​Size Issues: If you ordered the wrong size, you can exchange it for a different size (subject to availability). The customer is responsible for shipping costs associated with returning the item to us.

​Exceptions:

• Sale items are final and cannot be exchanged or returned unless defective.
• Custom-made or altered items are non-exchangeable.

​Refund Policy

• General Refunds: generally, we do not offer cash refunds. We offer exchanges or a Store Credit/Voucher equivalent to the purchase amount, which can be used on our website indefinitely.
• ​Out of Stock: If a paid order cannot be fulfilled due to stock unavailability, a full cash refund will be processed back to the original payment method within 5-7 business days.

​How to Initiate a Return/Exchange

1. ​Contact our customer support team at [Email Address] or WhatsApp [Phone Number] with your Order ID and reason for return.
2. 2.​Once approved, ship the item back to our warehouse at:

Please use the contact us Page info.